This month TikTok Australia admitted its staff in China were able to access Australian data. TikTok is owned by ByteDance, which was founded by Zhang Yiming. Potter has said it wasn’t clear what data was being sent, just that the app was connecting to Chinese servers. By sending tracked bots to the app, Internet 2.0 “consistently saw … data geolocating back to China”. “They are consistent in saying their app doesn’t connect to China, isn’t accessible to Chinese authorities and wouldn’t cooperate with Chinese authorities,” Potter said.īut he said Internet 2.0’s research found “Chinese authorities can actually access device data”. 28 on Bloomberg’s billionaires index.īyteDance has denied a connection to the Chinese government in the past, and called the claim “misinformation” after various leaks suggested it censors material that does not align with Chinese foreign policy aims or mentions the country’s human rights record. TikTok is owned by the Chinese multinational internet company ByteDance, which is headquartered in Beijing. Does TikTok have connections with the Chinese government? “We believe the justification system iOS implements systematically limits a culture of ‘grab what you can’ in data harvesting, “ the report states. It has a justification system so that if a developer wants access to something it must justify why this is required before it is granted. Most of the concern in the report focuses on permissions sought on Android devices, because Apple’s iOS significantly limits what information an app can gather. This leads us to believe that the only reason this information has been gathered is for data harvesting,” it concluded. “The application can and will run successfully without any of this data being gathered. The report labelled the app’s data collection practices “overly intrusive” and questioned their purpose. “If you tell Facebook you don’t want to share something, it won’t ask you again. When a user doesn’t give it permission … persistently asks. It’s also worth noting that TikTok is a constantly evolving platform, and new support channels or updates to existing channels may be added or removed over time.“When the app is in use, it has significantly more permissions than it really needs,” said Robert Potter, co-CEO of Internet 2.0 and one of the editors of the report. This is another effective way of getting in touch with TikTok customer support, and user will receive a response within a few business days. Users will then receive a reference number for their ticket, and can expect to receive a response from TikTok customer support within a few business days, but you can expect even longer waiting times.Īlternatively, user can contact TikTok through email, for privacy related queries and for safety related queries. This will prompt users to select a category that best describes their issue and provide additional details about their problem. If users are unable to find a solution to their issue in the Help Desk, they can submit a ticket by clicking on the “Contact Us” button on the Help Center page. The Help Center provides a wide range of resources and troubleshooting guides for common issues. The best way for TikTok users to contact customer support is through the Help Center on the TikTok website.
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