![]() Kenneth, thank you for sharing your wonderful experience at The Westin New York Grand Central. We are committed to making your future stays with us truly enjoyable and memorable. We hope that you will give us another opportunity to provide the level of service that you have come to expect from us. Once again, our sincerest apologies for any inconvenience you experienced during your stay. Rest assured that we will address these concerns and work diligently to make the necessary improvements. ![]() Your feedback is valuable to us, as it helps us identify areas where we can improve our services and guest experience. We strive to provide our guests with a comfortable and enjoyable experience, and it seems that we fell short in this instance. Additionally, it is regrettable that you had to face issues with the coffee maker and the unavailability of a functioning ice machine on your floor. We understand that you found some aspects of your stay, such as the lack of water bottles, refrigerator, and USB ports, to be disappointing. We would like to assure you that providing exceptional service and amenities to our guests is of utmost importance to us. As a valued platinum to titanium Bonvoy member, we understand that your expectations were not met, and we apologize for any inconvenience this might have caused.
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